Ongoing Delays and Lack of Support from OM SuperFund

I am writing to express my deep frustration and disappointment with the lack of support and responsiveness from OM SuperFund.

I resigned from my previous employer over six weeks ago, yet my claim has still not been processed. Despite numerous phone calls, multiple emails from both myself and my employer’s representative, and continuous follow-ups, we are still being given conflicting and repetitive instructions. Each time, we are told something different—whether it’s that the employer needs to exit me from the portal, remove me from payroll, or some other requirement. This back-and-forth has gone on for far too long.

Adding to the frustration, when calls to OM representatives are disconnected, no one follows up or calls back. This lack of basic customer service is unacceptable and unprofessional. Throughout my career, I have never encountered such a poorly handled process or such a lack of accountability from a service provider.

My employer’s representative, who handles these matters regularly, has confirmed that all necessary actions have been completed from their side. There is no justifiable reason for this continued delay.

I urgently request that this matter be escalated and resolved without further delay. Holding on to my funds and providing excuse after excuse is entirely unacceptable. I expect immediate action and a clear timeline for the completion of my claim.