Ongoing Debits for a Lapsed Policy – Urgent Resolution Required

I am extremely disappointed with Old Mutual’s handling of my policy.

My funeral policy with Old Mutual lapsed on 17/02/2025, as confirmed by your team. However, despite this, my account continues to be debited every single month without fail for the same policy. This is completely unacceptable and makes no sense.

If the policy has truly lapsed, why is Old Mutual still debiting my account? Where is that money going? I expect full transparency and accountability from a financial institution of your stature.

I have attempted to get clarity through your customer service channels, but the responses I have received have been vague and unsatisfactory. I am requesting a clear, itemized breakdown of all debits made to my account, along with a full explanation of the current status of my policy. If the policy is inactive, I demand a full refund of all funds deducted since the lapse date.

This kind of conduct is misleading and borders on *****ulent. Since my private efforts to resolve the matter have failed, I am now escalating this complaint publicly. I trust Old Mutual will treat this issue with the seriousness it deserves and respond with urgency.