NM
Ncebakazi M
1 reviews | Active since Dec 2010
25 Apr 2024, 11:53
Ongoing debits after cancelling the policy
I called old mutual a while back and called all my policies with them as that is now covered by my employer. Till this day they are still debiting my account. Can I please have the money that was taken after I cancelled my policies and get a confirmation of debicheck cancellation.
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Old Mutual's replyOfficial
25 Apr 2024, 12:02Good day Ncebakazi
We confirm receipt of your review.
We apologize for any inconvenience caused by the continued debiting of your account after the cancellation of your policies. Our team will investigate the matter and work to ensure that any funds taken after the cancellation are refunded to you. Additionally, we will arrange for a confirmation of the debicheck cancellation. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Regards
Old Mutual Complaints Management
We confirm receipt of your review.
We apologize for any inconvenience caused by the continued debiting of your account after the cancellation of your policies. Our team will investigate the matter and work to ensure that any funds taken after the cancellation are refunded to you. Additionally, we will arrange for a confirmation of the debicheck cancellation. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Apr 2024, 12:02
Official
Good day Ncebakazi
We confirm receipt of your review.
We apologize for any inconvenience caused by the continued debiting of your account after the cancellation of your policies. Our team will investigate the matter and work to ensure that any funds taken after the cancellation are refunded to you. Additionally, we will arrange for a confirmation of the debicheck cancellation. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Regards
Old Mutual Complaints Management
We confirm receipt of your review.
We apologize for any inconvenience caused by the continued debiting of your account after the cancellation of your policies. Our team will investigate the matter and work to ensure that any funds taken after the cancellation are refunded to you. Additionally, we will arrange for a confirmation of the debicheck cancellation. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Regards
Old Mutual Complaints Management