One in a million

<p>Early June I called Old Mutual Group Scheme customer care to cancel my policy. An agent told me everything i needed to do and all the paperwork needed for the policy to be cancelled. A day later i send the documents. I then received an email from the group schem signed by Bulelwa Ndashe who thanked me for the email and then telling me that in order for them to proceed I need to send the documents again. Being confused, I called the customer care asking what is really needed and i was told not to send eveything again. They only needed the copy of and ID since it was not clear enough. And the lady apologised on Bulelwa's behalf for not being clear on the email. I then send the ID copy with the signed letter again. Again the same Bulelwa send me the same email again thanking me for the documents and asking me for the same documents again. I then phoned the call center. Then I was told i musnt consider the email sent since they have everything they needed from me. Then i was told my policy will be paid up and cancelled within 15 to 21 days. To cut the long story short, I will like to thank <strong>KAUTHAR DANIELS </strong>for coming to my rescue and helping me sort this whole thing after all the calls to the call center wanting to know about the progress without getting any proper feedback and waiting more than 22 days to be sorted. And it only took you just one day. Thank you so much Kauthar, the world need more people like you</p>