On hold for 20mins NO RESPONSE

I've been on hold for 20 minutes, and I still haven't reached anyone. Old Mutual, what is the purpose of having a call center and a telephone number if you don't pick up calls? Even worse, you don't bother calling back. Please take a lesson from your competitors, like Discovery Bank; they always call you back, whether you’ve spoken to a consultant or not! How are we supposed to trust that our savings and investments are safe with you if you don’t return calls? I submitted the same review last year, and clearly, nothing has changed. This is pathetic.