Omutual disappointing service

I have been with omutual for the past 25 years diligently paying all my premiums. I also paid premium protection.This was taken for in the event of me not able to work I can be rest assured that all my 0 mutual policies would be paid for to my disappointment I was diagnosed with multiple sclerosis and boarded of temporary from work since August 2022. I contacted omutual telephonic 20/01/2023 to stop the debit orders and reinburse me for my premiums paid. Omutual and Manager had acknowledged that premiums should not be running through my account but to date has not reinbursed me or have called me to explain the delay. Omutual service is pathetic disgusting service. I am termily sick and have to worry about debit orders and people not doing their work. Where is work ethic and pride of their brand? Will be contacting ombudsman and media Twitter. .