NJ
Nantes J
1 reviews | Active since May 2019
16 Mar 2021, 15:12
OMF- IRREGULAR DEFAULT
I was sequestrated in 2014 and rehabilitated in September 2019 legally by the Court. I have made numerous attempts forwarding documents to Old Mutual due to the fact that I am still punished for past mistakes and ended up paying a service provider to assist me legally to dispute the account. Later I was inform by the service provider that Old Mutual closed the account and it indicated as closed on my credit report.
This in 2020 whilst attempting to apply for credit, I was informed that my application was unsuccessful due to an Old Mutual account that was loaded as Default. This is not legal. We are now currently in March 2021 and I still struggling to get the issues at hand resolved. None of my current debts are in arrears and still I am not able to obtain credit/ consolidation loan to improve my finance due to the irregular default.
Numerous promises were made by Old Mutual ( Leilanie Marsh) that it would be resolved since 2019 within 21 days.
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Replies (2)
Old Mutual's replyOfficial
16 Mar 2021, 15:18Dear Nantes J
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply16 Mar 2021, 15:18
Official
Dear Nantes J
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
NJ
Nantes J's updateReviewer Update
16 Mar 2021, 15:40I honestly have my doubts. This has taken since 2019 with loads of empty promises on the record. Yet today I was informed by Leilanie that procedures changed and I have to log a dispute with the credit bureaus. Thus I have done on numerous occasions and the initial reply was that it is the responsibility of the company that loaded the default to resolve via certain channels. As a reminder I did not load the mentioned default against a legal court order/ Rehabilitation order after my Rehabilitation. And will hand it over to my attorney.
NJ
Nantes J's update16 Mar 2021, 15:40
Reviewer Update
I honestly have my doubts. This has taken since 2019 with loads of empty promises on the record. Yet today I was informed by Leilanie that procedures changed and I have to log a dispute with the credit bureaus. Thus I have done on numerous occasions and the initial reply was that it is the responsibility of the company that loaded the default to resolve via certain channels. As a reminder I did not load the mentioned default against a legal court order/ Rehabilitation order after my Rehabilitation. And will hand it over to my attorney.