Ombudsman is my next stop.

Let me start by saying the only reason I am giving a 1 star rating is because I can't give less. Just as they staff handling death claims at old mutual could not care less about the emotional stress and anxiety they are causing people who have to deal with them.

Today is the 24th of November 2022. My father passed away on the 29th of November 2021. Old Mutual have had the final option form for a month. I have been calling daily to follow up and in the last month nothing has been done. The matter was escalated on the 15th Nov 2022 and again today as nothing,I repeat nothing, has been done since Tuesday. If this matter is not resolved by the weekend, the Ombudsman is my first stop Monday morning. I have all 16 names of the people I have been harassing for the past year,including the Financial Advisor on record that took 3 months to send all the documentation to be completed.