SS
Sphiwe S
1 reviews | Active since Dec 2015
19 Mar 2026, 17:40
OM Section 14 Transfer Team no service at all!
Very disappointed with OM, we going into 6 months still trying to get my RA fully transferred to another company. We have been waiting for the Form J for about 3weeks now since they transferred over the funds. My funds are now sitting on the air without being allocated all because OM is not providing the receiving fund with th Form J. Every step regarding this transfer had to be a hassle, this is worst service provider I have ever dealt with! Just send the Form J to the receiving fund!
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
19 Mar 2026, 17:48Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2026, 17:48
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
SS
Sphiwe S's updateReviewer Update
19 Mar 2026, 17:52All you do is acknowledge the compliant and say you have escalated the matter but nothing gets resolved, the receiving fund has also been following up with your so called sec14 team if it does exist and we both dont get any feedback or assistance, I mean what is so damn difficult in processing a Form J if you guys managed to transfer my funds!
SS
Sphiwe S's update19 Mar 2026, 17:52
Reviewer Update
All you do is acknowledge the compliant and say you have escalated the matter but nothing gets resolved, the receiving fund has also been following up with your so called sec14 team if it does exist and we both dont get any feedback or assistance, I mean what is so damn difficult in processing a Form J if you guys managed to transfer my funds!
Old Mutual's replyOfficial
19 Mar 2026, 18:12We are very sorry to hear you feel this way. We are following up on this for you.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2026, 18:12
Official
We are very sorry to hear you feel this way. We are following up on this for you.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management