OM ****py service

Old Mutual is horrible to deal with when you want information. I have been following up on a RA payout for the last 2 weeks. I call daily and to date I had 3 people that assisted me. The first person gave wrong information. The second lady was very nice and helpful. Since after speaking to those 2 getting hold of someone at OM has been terrible. I called their head office in Cape Town. I even got to the stage where the different receptionists would call me back and I would listen to airway music forever. Lo and behold of someone actually starts the process of helping me, I explain everything then I am placed on hold, only for the call to teminate after holding for 25 minutes to an hour or more. Then the call terminates and I have to start all over again. I am fed up with OM. It is fine when policies get deducted every month but the minute you claim it's another story. The **** you have to go through is ridiculous. In the last 2 weeks in total I probably phoned OM 5 -6 times a day with my own airtime (it's not as if cellphone calls to a landline is cheap). At this stage I don't care who gets back to me or if anyone does. I just want to move everything my family has away from OM.