MA
Michael A
1 reviews | Active since Sept 2021
22 Sept 2021, 12:02
OM-Poor Servic
Have asked several times for my tax certificate to be emailed to me because I can't dow load it but no avail. All I get is electronic acknowlegement of complaint. Such poor service.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
22 Sept 2021, 12:08Dear Michael
Thank you for your review.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Thank you for your review.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
Old Mutual's reply22 Sept 2021, 12:08
Official
Dear Michael
Thank you for your review.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Thank you for your review.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
MA
Michael A's updateReviewer Update
22 Sept 2021, 12:46No need to contact me. All I want is my tax certificate emailed to me. Many thanks.
MA
Michael A's update22 Sept 2021, 12:46
Reviewer Update
No need to contact me. All I want is my tax certificate emailed to me. Many thanks.
Old Mutual's replyOfficial
22 Sept 2021, 14:52Dear Michael
Thank you for your update.
We note that Bilqees made contact with your and that this matter is resolved.
Kind regards
Old Mutual Customer Complaints Management
Thank you for your update.
We note that Bilqees made contact with your and that this matter is resolved.
Kind regards
Old Mutual Customer Complaints Management
Best regards,
Old Mutual's reply22 Sept 2021, 14:52
Official
Dear Michael
Thank you for your update.
We note that Bilqees made contact with your and that this matter is resolved.
Kind regards
Old Mutual Customer Complaints Management
Thank you for your update.
We note that Bilqees made contact with your and that this matter is resolved.
Kind regards
Old Mutual Customer Complaints Management
Best regards,