OM Pension: No Pro-activeness & No Transparency with No communication

I have submitted a substantual quantity of possible changes required to the OM Web-portal systems and probal also then their APP in terms of what Pensioners would like to see, what they really required, etc., which, if implemented, will be a win/win to both parties as less pensioners will have to call in asking for things, or have to react re-actively, after something has happened instead of pro-actively, as some really required communication from time to time, in advance, which is not part of the OM Pensioners environment and way of work. To me, being with other companies as well, see this as non-transparent to their clients and totally non-client friendly. on 04/02/2026, I started a process of trying to find out how my pension will look as it was due for a raise with the end of February payment. At some point I called in and was told that I am NOT getting a raised, which was incorrect. The same call center told me, if I will be getting a raise, the communication would have been sent to me about 6 weeks in advance. I received a lot of historical documents, none showing the new pension. In the end, I was told that OM just don't do that, which shows their non-transparency. In the end I received the correct document, a day before the pension was paid in. This implies that if I wanted to change my SARS deduction, I need to do it re-actively, hoping that it will be done before the end of March payment, otherwise the deduction will be a month late, within the new tax year, for example. So I wrote a letter to get this changed or added, submitted on 27/02/2026, and then I was told this letter is a bit late, but nowhere in the process, did anybody advise that if you want to make changes, it needs to be submitted 6 weeks or whatever the timeframe might be, in advance. This means in the new tax year, my deduction might be wrong for two months... This was like 9 working days ago - o feedback yet... I mentioned some changes to the OM systems, almost the whole time, to enhance the Online Portal and APP services, which then will supply the pensioner with more information, more documentation, in advance, with less re-active work afterwards, because of the no communication policy. This was submitted to a few OM departments, as nobody could really tell me where it should go and in the end, all of these was actually raised as complaints with OM as well... On 23/02/2026 I submitted my suggestions to OM email addresses I could find on the internet, but the acknowledgement or responses was limited, hence I raised another Complaint. To date, I have receive at least three mails, where I was told that wrong department, but it will be forwarded to the correct department, which I think was Self Service Support, but I am not so sure, as responses from the last couple of days indicated that they didn't actually read my mail and only concentrated on one remark I made about the APP that I could net get working... Looking then back at the responses received or perhaps not received, it actually proofs the fact that OM is NOT communicating with their clients at all, which confirms the non-transparency I have mentioned. SARS has also published new tax-table for this tax year, 2027, on 26/02/2026, which again might have an impact on the Pensioner, and once again, they can only correct or change it, one they received a pension after this was implemented, which seems to be a two month process, based on the above. Always re-active, always late and the pensioner cannot do proper financial planning if there was something like PRO-Activeness, from the OM end.

I would prefer discussing this with OM in Afrikaans.