JM
Jill M
1 reviews | Active since Mar 2013
14 Aug 2020, 13:11
OM NOT ANSWERING THEIR PHONES!!!!!
I am not getting ANY assistance with surrendering my policy.
I have sent numerous emails requesting the document required to fill in and not getting ANY response since last month.
I've called in and I wait for 20 mins for the call to be answered and it's dead.
Spent over R100 airtime trying to get throuhg & the one time I do, I needed to be transferred and then the call was dead when answered.
PLEASE CAN I GET ASSISTANCE WITH THIS???????
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
14 Aug 2020, 14:45Dear Jill
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply14 Aug 2020, 14:45
Official
Dear Jill
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
JM
Jill M's updateReviewer Update
24 Aug 2020, 13:20Thanks to Coleen Aanhuizen for helping me get this sorted out quickly and efficiently!
JM
Jill M's update24 Aug 2020, 13:20
Reviewer Update
Thanks to Coleen Aanhuizen for helping me get this sorted out quickly and efficiently!