NM
Novita M
1 reviews | Active since May 2018
21 Aug 2025, 10:15
OM Greenlight Life Insurance- Red Light Red Flag
I have a life insurance policy for myself, my mum and my wife that gets debited as one premium. My 1st of August premium was significantly higher than my normal premium. I have a broker and even enquired with OM itself and there’s no answer as to why I was debited extra. My broker says he is unable to find out as he wasn’t the broker that we took the policies with.
OM I’m appalled by this. How many other people are being debited incorrectly without warning or notice. OM is unjustifiably enriching itself
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Old Mutual's replyOfficial
21 Aug 2025, 10:50Good Day Novita, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Aug 2025, 10:50
Official
Good Day Novita, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management