SG
Samantha G

1 reviews | Active since Aug 2016

16 Aug 2016, 12:45

OM GAP Cover - Cannot Make Contact

<p>Hi</p> <p>I needed to change the details on my Old Mutual GAP policy - i have changed jobs, and therefore changed medical aids. I needed to contact them to ensure that the medical aid details were changed.</p> <p>All the numbers that they have listed cannot be contacted or is "unavailble". The website says that they are accepting no NEW business but ongoing clients can still be serviced - yet the number listed cannot be called.</p> <p>Secondly when you put in your details to be contacted - you get a generic reply email - which contains a website - which is invalid and the number listed is also invalid.</p> <p>This is shocking service from a company that supposedly puts clients' first. I have been trying for serveral days to make contact just to simply CHANGE details. If i actually need to put forward a claim, how much more difficult will it be.</p> <p>All I want to do now is cancel my policy, as i have had enough, but even that is not possible as I cannot contact them.</p>

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Replies (2)
Old Mutual
Old Mutual's reply16 Aug 2016, 13:47
Official
Thank you for letting us know of the matter. We are so sorry for the poor service you received. I can imagine that you are quite frustrated. We will contact you within 3 working hours to discuss the matter further. Kind regards Thabiet Mintin
Old Mutual
Old Mutual's reply18 Aug 2016, 07:53
Official

Dear Sam_1511

I refer to the telephone call made and email sent. As confirmed, the details has been updated. Thank you for your time and allowing us to rectify the matter.

regards

Thabiet Mintin

Complaints Management