OM Delaying Tactics

I am extremely disappointed and disgusted by the way I am being treated by OM. After years of paying my policy on time, now that the time had come for my withdrawal it feels like extracting teeth!! A process I was told would take about 21 days is almost 2 months in the making, no clear information as to why it is taking so long and what bothers me even more is the total lack of urgency and not to mention customer service! STOP your darn delaying tactics and just pay me my money!!!!