OM Card from Old Mutual service deserves a minus one star if was possible

Been at Branch 5 times, they even put me on line to the ***** department yesterday 24 October 2025 and I left after half a hour no answer .Same day after shopping went back and same thing .All this to open a simple OM Bank account because despite my ID perfect the App keep giving a message my details do not match Home Affairs records.It matches perfect with other banks and everywhere except Old Mutual.And no way to restart on their OM Bank App and not even the Manager at Branch can help.I so much wonder what if you even have the card and ****** or ***** and you cannot even get through to their report ***** or ****** helpline .These days all your funds will be gone by the time they might answer after how many hours holding on? .I am a CA and ex Director of a bank.I humbly think I have some knowledge.This is pathetic and waste of precious time!. Let's see if someone with authority even bother to contact me.The staff was trying hard to assist but helpless themselves