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NL
Nnini L

1 reviews | Active since May 2018

03 Feb 2026, 09:17

OM bank is the worst bank

I opened OM Bank and I ddnt expect what I got. After a month of transacting , there was an incident of a transaction I ddnt know whereby my card was used and pin and at the time my card was with me and I was at home. The transaction happened on the 4th January at 6am. I called OM bank and explained what had happened and asked for assistance to trace what happened and where it happened so I can involve the police. Till today theres excuses and excuses everytime and I have decided to leave it alone and never again use that account. I am so disappointed in OM bank and would never advice any of my family and friends to open an account there because you can easily use your money or something happen to your account and the security system of the bank is poor and their customer care sucks even more. I regret opening an account there.

0
Replies (4)
Old Mutual
Old Mutual's reply03 Feb 2026, 09:31
Official
Good day Nnini L,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
NL
Nnini L's update03 Feb 2026, 10:43
Reviewer Update
Its over a month and nothing is been done or proper feedback is given and I had been open and honest with giving information to assist with the investigation. How can I trust a bank where transactions just go off and the bank cannot assist to investigate or bother to even try to find out whats happening. Your consusltants keep asking me the same questions over and over yet you dont care about me as your client.
Old Mutual
Old Mutual's reply03 Feb 2026, 12:03
Official
Good day Nnini L,

We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.

Kind regards,
Old Mutual Complaints Management
NL
Nnini L's update07 Feb 2026, 13:33
Reviewer Update
Where is the feedback? Again , I am the one who has to call your *********** staff and enquire about this account? Did you investigate? What did you find? What is the way forward? You are truly the worst bank ever. I regret that I had decided to use your bank as my business account and now I have to go back to my customers to change the bank details. Nxaaaaa