DL
Daniela L
1 reviews | Active since Oct 2014
06 Jan 2026, 10:33
OldMutual won't stop debiting my account
Submitted my cancellation of a debit order on the 18th of November 2025. They are STILL debiting my account. Spent 45 minutes waiting to speak to a human on the phone today to no avail.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
06 Jan 2026, 10:45Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Jan 2026, 10:45
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
DL
Daniela L's updateReviewer Update
06 Jan 2026, 11:34Thanks. I would appreciate it immensely.
DL
Daniela L's update06 Jan 2026, 11:34
Reviewer Update
Thanks. I would appreciate it immensely.
Old Mutual's replyOfficial
06 Jan 2026, 13:08We can assure you that one of our consultants will reach out to you to assist you further.
Old Mutual's reply06 Jan 2026, 13:08
Official
We can assure you that one of our consultants will reach out to you to assist you further.
DL
Daniela L's updateReviewer Update
07 Jan 2026, 13:09I would like to provide an update on this review of mine. Although it is unfortunate that I hard such a hard time getting through to OM telephonically. The assistance I have received in resolving my matter has been fast, effective and very satisfactory. Thanks to the OM complaints team.
DL
Daniela L's update07 Jan 2026, 13:09
Reviewer Update
I would like to provide an update on this review of mine. Although it is unfortunate that I hard such a hard time getting through to OM telephonically. The assistance I have received in resolving my matter has been fast, effective and very satisfactory. Thanks to the OM complaints team.
Old Mutual's replyOfficial
07 Jan 2026, 13:36We can assure you that we will be in touch.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Jan 2026, 13:36
Official
We can assure you that we will be in touch.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management