NL
Ntombifuthi L
1 reviews | Active since Apr 2021
08 Apr 2021, 21:11
Oldmutual with the service provider greenlight
I Ntombifuthi Joyleen Luthuli ID no *** took a greenlight policy with old mutual ,the policy I took had the life cover and funeral, when one of my family member passed on ,I went to Oldmutual to make a claim ,only to find that there was no life cover only the funeral left,please help me to find out what happened to my life cover
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Ntombifuthi L's updateReviewer Update
11 Apr 2021, 16:33Good Day Old Mutal
I am very much disappointed with the response that was given to me by Coleen.
The response is that the life cover lapsed in 2009 but my confusion is that the life and funeral cover were one policy and was one debit order so how come did the funeral cover stay active and the life cover lapsed?
I also need a further explanation of the R1700 that I was told was an investment made so my question there, why has the investment not grown at all.
I would prefer written responses then telecommunications.
As an old mutal client with different policies I am greatly disappointed with this service.
I am very much disappointed with the response that was given to me by Coleen.
The response is that the life cover lapsed in 2009 but my confusion is that the life and funeral cover were one policy and was one debit order so how come did the funeral cover stay active and the life cover lapsed?
I also need a further explanation of the R1700 that I was told was an investment made so my question there, why has the investment not grown at all.
I would prefer written responses then telecommunications.
As an old mutal client with different policies I am greatly disappointed with this service.
NL
Ntombifuthi L's update11 Apr 2021, 16:33
Reviewer Update
Good Day Old Mutal
I am very much disappointed with the response that was given to me by Coleen.
The response is that the life cover lapsed in 2009 but my confusion is that the life and funeral cover were one policy and was one debit order so how come did the funeral cover stay active and the life cover lapsed?
I also need a further explanation of the R1700 that I was told was an investment made so my question there, why has the investment not grown at all.
I would prefer written responses then telecommunications.
As an old mutal client with different policies I am greatly disappointed with this service.
I am very much disappointed with the response that was given to me by Coleen.
The response is that the life cover lapsed in 2009 but my confusion is that the life and funeral cover were one policy and was one debit order so how come did the funeral cover stay active and the life cover lapsed?
I also need a further explanation of the R1700 that I was told was an investment made so my question there, why has the investment not grown at all.
I would prefer written responses then telecommunications.
As an old mutal client with different policies I am greatly disappointed with this service.