TP
Tertius P

1 reviews | Active since Jul 2024

15 May 2026, 16:03

Oldmutual the best ******

I wonder what was i thinking trying to take an insurance with this company, my wife worned me and guess what? I tried to take a retirement policy with them, did the whole paperwork and after a week I realized that the debit date is wrong. I called in and sent emails to ask them to change it and they said it can't be changed and there and there i canceled the policy, sent letter via email and got the confirmation showing the cancelation. Now you why the debit order still going through? And the bank can't stop it and they don't want to return my money. ***?? you guys are ****** and I'm taking this matter to court and all social media platforms.

0
Replies (3)
Old Mutual
Old Mutual's reply15 May 2026, 16:17
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Best regards,

TP
Tertius P's update16 May 2026, 10:01
Reviewer Update
Hi
Thank you for taking your time to read and respond to my complain. unfortunately now I came to a conclusion and cancelled my policy and all I need now is Oldmutual to return my money and cancel the debit order to my bank account. That is all I'm requesting from you.

Regards
Old Mutual
Old Mutual's reply16 May 2026, 11:17
Official
Good Day Tertius,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management

Best regards,