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Portia M
1 reviews | Active since Jul 2018
11 Nov 2024, 12:05
Oldmutual Superfund not Super currently.
I am having the worst experience with Oldmutual Superfund. Tax directives feedback usually takes 5 working days max, I'm at the beginning of my 3rd week waiting. The only feedback I get when I phone is that Oldmutual introduced a new system and it has issues, at who's expense though? Why would they decide to change systems when 2pot is introduced? Clearly they knew they were going to be busy! The Consultants cannot even estimate when will this be resolved, my bills are pilling up while I'm waiting for Oldmutual to sort themselves out.
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Portia M's updateReviewer Update
13 Nov 2024, 13:28Hi all.
Just an update on my previous review. Old mutual is still no committing to any payment date. On the 11th I received an SMS saying that payment will be made within 2-3days. I followed up telephonically this afternoon and the agent couldn't confirm this saying that they still have system issues. I am still where I was. What if this was a funeral claim? I am definitely moving my services somewhere else.
Just an update on my previous review. Old mutual is still no committing to any payment date. On the 11th I received an SMS saying that payment will be made within 2-3days. I followed up telephonically this afternoon and the agent couldn't confirm this saying that they still have system issues. I am still where I was. What if this was a funeral claim? I am definitely moving my services somewhere else.
PM
Portia M's update13 Nov 2024, 13:28
Reviewer Update
Hi all.
Just an update on my previous review. Old mutual is still no committing to any payment date. On the 11th I received an SMS saying that payment will be made within 2-3days. I followed up telephonically this afternoon and the agent couldn't confirm this saying that they still have system issues. I am still where I was. What if this was a funeral claim? I am definitely moving my services somewhere else.
Just an update on my previous review. Old mutual is still no committing to any payment date. On the 11th I received an SMS saying that payment will be made within 2-3days. I followed up telephonically this afternoon and the agent couldn't confirm this saying that they still have system issues. I am still where I was. What if this was a funeral claim? I am definitely moving my services somewhere else.
PM
Portia M's updateReviewer Update
14 Nov 2024, 10:37Delia this not true, even on my first review I was told about an escalation. No one ever contacted me for feedback at Oldmutual, I'm the one phoning everyday. Even when I phoned Superfund this morning I was told about an escalation, they still don't know what to say. I just want my money, my claim is still waiting for an agent to authorize after so long! Cut the stories and just pay me. I've been so patient with Oldmutual, I'm enough now.
PM
Portia M's update14 Nov 2024, 10:37
Reviewer Update
Delia this not true, even on my first review I was told about an escalation. No one ever contacted me for feedback at Oldmutual, I'm the one phoning everyday. Even when I phoned Superfund this morning I was told about an escalation, they still don't know what to say. I just want my money, my claim is still waiting for an agent to authorize after so long! Cut the stories and just pay me. I've been so patient with Oldmutual, I'm enough now.