Oldmutual services sucks.

Oldmutual Sucks.

I am upset. I'm really disappointed in your services, It was in 2018 at phumulani mall branch when I opened 3 policies with oldmutual and to my surprise the person that assisted made a mistake and put someone else details(name, date of birth and ID) on my policy but they've been debiting from my bank account.

I only learned in 2019 when I got birthday wishes in March 06 and my birthday is on the 06th June. I went to the branch and I was told what happened. They assisted me to resubmit my details for them to fix mistakes made. I went again on a different day n they said it was now fixed.

To my surprise last week I went for withdrawal at Brooklyn Branch Pretoria I was told that they only fixed the ID Number, however the money will be paid to my bank account because the bank statement I've submitted corresponds with the one oldmutual have on their system.

I waited and waited, still the money is not coming in. When I called in this morning to enquire, I was told that the transaction was processed, policy canceled. After the call I got an sms that my date of birth differs from the one on the policy. I really need my money guys, I need the money as in yesterday and it frustrates me now because I'm in the rural areas in tzaneen I have to drive about 70kms to my nearest police station. Please fix this I need the money I don't even have money to use for transport to get affidavit. Why should I be going back and forth for something that I'm not responsible for. The person that assisted me is somewhere relaxing and I'm out here frustrated and I can't get money because of their mistakes. How many times must I go to the branch for oldmutual to pay me my money?

May I please get the money paid to my account.