OLDMUTUAL POOR SERVICE!!!

I'm very DISSAPOINTED WITH OLDMUTUAL service. I missed one payment in October i went to their branch and explained that i changed banks, i gave them my bank statement to amend it on their records and asked them to deduct it end of November, i then realised that they did not deduct as per our agreement. I went to OLDMUTUAL IN WATERFRONT BLOEMFONTEING, asked the lady why this didnt happen she asked for my Bank statement again, scanned them on their system and told me they will deduct end of December as i missed two premiums and that i shouldnt worry they will fix it. End of December they didnt deduct their money, I received an sms on the 30 December that that my request is finalised. I went to MIMOSA BRANCH IN BLOEMFONTEIN, assisted by a guy called Phemelo who was very helpful , He told my that my premiums has been SUSPENDED! i WAS SHOCKED!! AFTER ALL THE TROUBLE THAT I TOOK AND MONEY THAT I HAVE PAID FOR SO MANY YEARS !!! HE TOLD ME MY GREENLIGHT POLICY IS SUSPENDED AND THAT THE PERSON WHO WORKS WITH GREENLIGHT POLICY IS ON LEAVE! IM REALLY FRUSTRATED AND DISSAPONTED AT THE SAME TIME!