lV
linda V
1 reviews | Active since Dec 2025
08 Dec 2025, 14:46
OLDMUTUAL NOT PROCESSING CLAIM TO WITHDRAW MY SUPERFUND MONEY
BAD SERVICE AT YOUR CALL CENTRE, NO ONE ASSISTING ME WITH WITHDRAWING MY MONEY, THEY KEEP TELLING ME TO SEND EMAILS AND IM TRAVELING USING MONEY TO GO TO THE BRANCH BUT STILL MY CLAIM IS NOT PROCESSED. THEIR PORTAL IS NOT ALLOWING ME TO LOG IN. ON THE SYSTEM AT THE BRANCH THEY SAY MY FINGER PRINTS ARE NOT WORKING, I HAVE BEEN GOING BACK AND FORTH WITH NO ASSISTANCE AND IT IS VERY FUSTRATING.
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Old Mutual's replyOfficial
08 Dec 2025, 15:02Good day Linda,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Dec 2025, 15:02
Official
Good day Linda,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management