Oldmutual money account patheticness

They refused to pay me back my money that did nit cime out of the their ATM they even have the guts to tell me that i must go to the ombuds man i was asisted at polokwane mall of the north branch wich is where i made the despute their service is pathetic they must stick to funeral covers and the the banks handle banking and money issues gence thay cant even pay death claim... Angry