Oldmutual money account

Item: Old Mutual
Rating: 1
Author: Ellen M

Am customer of oldmutual money account, I regret the day I opened an account with oldmutual. I have withdrawn money on the 15. 12.2021 and the transaction was unsuccessful and it was supposed to be reversed within 7 days thats what a consultant at a branch said, even today 6 weeks later am still waiting all they can say is the issue is escalates what an inconvenience..

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

29 Jan 2022, 12:27

Dear Ellen

We are sorry to hear about the service experienced. We will investigate and contact you directly.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Old Mutual's reply29 Jan 2022, 12:27

Official

Dear Ellen

We are sorry to hear about the service experienced. We will investigate and contact you directly.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Ellen M's updateReviewer Update

31 Jan 2022, 16:54

I don't know how to say this, but what a terrible service am currently receiving from old mutual money account , instead of my issue being resolved I get a new reference number that take 30 working days to be investigated, so now am going to wait full 3 months just to dispute a transaction what an inconvenience wouldn't advise anyone to open a money account with oldmutual

Ellen M's update31 Jan 2022, 16:54

Reviewer Update