RM
Rory M
1 reviews | Active since Dec 2025
02 Dec 2025, 15:02
OLDMUTUAL Life / RA
Terrible experience with “Old Mutual” , You just can’t speak to a human, I was on a call for over 45 minutes and was still not able to speak with a consultant. I am so frustrated, after changing a debit order on their web site, only one of my policies was debited from my bank account. None of the telephone numbers on their site are answered. So, so disappointed with Old Mutual after being a client of theirs for over 24 years. They seem to go out of their way to avoid speaking with people. When I took out my various policies, they were only to willing to speak with me. They have me hooked, so their avoidance to communicate with people (me) is so evident. RB Marnitz
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Replies (1)Old Mutual's replyOfficial
02 Dec 2025, 15:17Good day Rory M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Dec 2025, 15:17
Official
Good day Rory M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
