FM
Frank M

1 reviews | Active since Oct 2019

19 Apr 2024, 14:54

Oldmutual Is a ****

Oldmutual always have unresolved issues with clients they've never done anything right I asked to change my premium to from R2000 to R500 back in January 2024. I was under the impression that everything was changed since I did everything at the branch and had confirmed everything with one of the consultants over the phone and I was assured that everything is done properly.

Now I just received an SMS saying my debit of R2000 will go off on the 24 of April how the hell because I did change the premiums at the branch and lot of papers that I signed what was all the signing for what hell was I signing for all the time I spent in the trying to fix but at the end of the day they fixed nothing.

I've heard so many stories about this oldmutual thinging and I don't want anything to do with them. Please cancel everything I want nothing to do with you. My number ***

0
Replies (1)
Old Mutual
Old Mutual's reply19 Apr 2024, 14:59
Official
Good day Frank 

We apologise for your service experience. I will investigate the matter and contact you directly should we require additional information. 

Regards 

Mogammad Mintin
Old Mutual Complaints Management

Best regards,