WB
Wouter B
1 reviews | Active since Dec 2015
14 Apr 2025, 14:17
Oldmutual don't care when it coms to payout time.
Bad my policy was due on 01/04/2025 and was then advised and presented with the wrong form, on enquiry been sent new form, asked for assistance with no response on the assistance request, then phoned again and was promised instant response from an consultant by the support agent, 5hours later no action.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
14 Apr 2025, 14:23Good day Wouter,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Apr 2025, 14:23
Official
Good day Wouter,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
WB
Wouter B's updateReviewer Update
20 Apr 2025, 15:38After the Hellopeter posting Old Mutual was fast to respond. It took a while but through their client service department (Adam Steyn) my matter was resolved by Avril Daniels
WB
Wouter B's update20 Apr 2025, 15:38
Reviewer Update
After the Hellopeter posting Old Mutual was fast to respond. It took a while but through their client service department (Adam Steyn) my matter was resolved by Avril Daniels
Old Mutual's replyOfficial
21 Apr 2025, 02:00Good day Wouter,
Thank you for the update! We're pleased to hear that Adam and Avril were able to assist and that your matter has been resolved. We'll be sure to pass on your kind words to the team.
Kind regards
Old Mutual Complaints Management
Thank you for the update! We're pleased to hear that Adam and Avril were able to assist and that your matter has been resolved. We'll be sure to pass on your kind words to the team.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Apr 2025, 02:00
Official
Good day Wouter,
Thank you for the update! We're pleased to hear that Adam and Avril were able to assist and that your matter has been resolved. We'll be sure to pass on your kind words to the team.
Kind regards
Old Mutual Complaints Management
Thank you for the update! We're pleased to hear that Adam and Avril were able to assist and that your matter has been resolved. We'll be sure to pass on your kind words to the team.
Kind regards
Old Mutual Complaints Management