CX
Customer X
1 reviews | Active since Jan 2013
22 Jul 2025, 11:46
Old Useless Mutual where no-one gets back to you for weeks
Just trying to get the Effective Annual Cost (EAC) and other details like monthly portfolio vales on MY policy from Old Useless Mutual but no-one gets back to me after weeks of trying. They say on their website (and I quote), "If you would like to see the EAC for your investment policy please contact us." So I did. No reply. If I get the chance I will move all my funds to another company ASAP!
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
22 Jul 2025, 11:50Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Jul 2025, 11:50
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
CX
Customer X's updateReviewer Update
22 Jul 2025, 12:01Just check and action emails from me that you received and answer. Simple. I resent in today to ***.
CX
Customer X's update22 Jul 2025, 12:01
Reviewer Update
Just check and action emails from me that you received and answer. Simple. I resent in today to ***.
Old Mutual's replyOfficial
22 Jul 2025, 13:42Thank you. We can assure you that our team will be in touch to assist.
Old Mutual's reply22 Jul 2025, 13:42
Official
Thank you. We can assure you that our team will be in touch to assist.
Old Mutual's replyOfficial
30 Jul 2025, 08:44Good day
We can confirm that your complaint has been reolved. Thank you for your patience while we worked on finalising your request.
Regards,
Old Mutual Complaints Management
We can confirm that your complaint has been reolved. Thank you for your patience while we worked on finalising your request.
Regards,
Old Mutual Complaints Management
Old Mutual's reply30 Jul 2025, 08:44
Official
Good day
We can confirm that your complaint has been reolved. Thank you for your patience while we worked on finalising your request.
Regards,
Old Mutual Complaints Management
We can confirm that your complaint has been reolved. Thank you for your patience while we worked on finalising your request.
Regards,
Old Mutual Complaints Management