EK
ERASMUS K

1 reviews | Active since Jul 2022

12 Sept 2023, 11:30

OLD SHOULD BE SOLD

Old Mutual is probably competing with the regime for “useless” of the year award. I contacted them on the 8/09/2023 to enquire about the balance of my investment. I supp**** the investment number and my ID number. So all they had to do was type in the number, which should not have taken more than a few seconds. Instead, the correct department that I had sent the email to, sent it on to another department, “with the instruction, to help the client.” Today is the 12/09/2023 and the few seconds to complete my request, has STILL NOT been done. They give the word, PATHETIC, a whole new meaning.

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Replies (6)
Old Mutual
Old Mutual's reply12 Sept 2023, 11:57
Official
Good day Erasmus  

 We received your review on the We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information. 

Regards 

Coleen Aanhuizen
 Old Mutual Complaints Management

Best regards,

EK
ERASMUS K's update12 Sept 2023, 15:19
Reviewer Update
Old Mutual has restored my faith in mankind/ womankind. Collen from Old Mutual contacted me within minutes of posting a review on Hellopeter. Then she resolved my query: IMMEDIATELY.

Her motto should be: The impossible I do immediately. Miracles take a little longer.

EK
ERASMUS K's update12 Sept 2023, 15:20
Reviewer Update
Old Mutual has restored my faith in mankind/ womankind. Collen from Old Mutual contacted me within minutes of posting a review on Hellopeter. Then she resolved my query: IMMEDIATELY.

Her motto should be: The impossible I do immediately. Miracles take a little longer.
EK
ERASMUS K's update12 Sept 2023, 15:21
Reviewer Update
 Old Mutual has restored my faith in mankind/ womankind. Collen from Old Mutual contacted me within minutes of posting a review on Hellopeter. Then she resolved my query: IMMEDIATELY. 

Her motto should be: The impossible I do immediately. Miracles take a little longer. 
EK
ERASMUS K's update12 Sept 2023, 15:22
Reviewer Update
Old Mutual has restored my faith in mankind/ womankind. Collen from Old Mutual contacted me within minutes of posting a review on Hellopeter. Then she resolved my query: IMMEDIATELY.

Her motto should be: The impossible I do immediately. Miracles take a little longer.
Old Mutual
Old Mutual's reply12 Sept 2023, 17:27
Official
Dear Mr Kotze 

Thank you for your update.  We are happy to hear that this matter was resolved.  Thank you for taking the time to provide feedback.  

Kind regards 
 Old Mutual Complaints Management 

Best regards,