Old Mutul

Hello... Sammala Tswai here, I got a shock of my life on the 27th of May 2022 when I got an sms notification from my bank saying that "OLD MUTUAL has deducted R166 from my account "

Prior seeing sms that I then quickly rushed to Old mutual SouthDale branch to enquire the reason/s why I was debited because according to me I don't remember taking out any policy with old mutual.

The Old mutual consultant checked and confirmed that I was not registered in their system and doesn't know why I was debited.

I went to my bank, to check who really debited from my account, the bank consultant confirmed that it was Old mutual.... I reversed the money back to my account and I was given the copy of the transaction.

With the information given to me by the bank I went to Old mutual and still they said Old mutual made no deductions from my account.Please I need to understand this issue as soon as possible because I cannot afford to have a bad credit record because they deducted into my bank account and I did not have funds the bank also send me messages that I have overwithdre. I'm worried about my credit score or record