Old mutual/Theft

I took out an investment policy with Old Mutual investment in May02020 via the callcenter from advisor Zikisa Mbaza , Zikisa explained how the investment worked but i explicitly explained to him I do not want to lose my principle amount hence the options he must make available are the low risk options even if the interest is lower . Before agreeing to the policy I requested the documents in writing and he advised he is unable to send a contract before the contract starts but assured me he has given me all material information ,Upon receiving the policy document I was shocked to find out i was charged over R16000 for an advisor fee which lowered the principle amount . After I pointed this out to the advisor and requested to cancel as a result of that dishonesty he said I will not have to pay it and the admin department will amend this , I did infact get a letter from the admin department noting R6900 admin fee . At this point it was clear that Old mutual totally disregards the Fais regulations and have no interest in allowing the customer exercise his or her right to choice based on factual information . They gained my business by LYING and giving incorrect information twice at this point . I did not understand how the advisor fee using my airtime telephonically and how does financial advise cost that much where the same info can be read for free online ? At this point I requested to cancel and this was within my cooling off period( legal 7days ) , I was advised to write a letter and fill an disinvestment form and the money will be refunded in 7 days from the 1June 2020. On the 7th June I did not recieved my money as promised and I was advised to fill in a form even though i was advised its not needed since its within my cooling off period . I did exactly that , I was then promised payment on the 24 June 2020 , I was then requested to fill out another form because my money came from a Business account ?? I did exactly that , all the while I'm calling the callcenter more than 100 times per day and most of the agents working from home do not care , they hang-up , talk to their family's or pretend there is network issues. The service has gone to the DOGS with this company . After filling out the last document I spoke to the sales advisor who keeps promising him and his manager are speaking to people in authority but the Manager is never available to account , clearly doing ***** sales is what these advisors are coached on because everyone is passing the buck . Please assist me get my R490k from this company of ******* ! Upon calling today , I was advised i need to fill out 5 more documents to get my money .This is after they confirmed it will be paid on Monday 13 July 2020 as it had been sent to Pricing . Im at the end of my wits , there is no assistance and will never recommend anyone to this company that *****s . They also initiated 2 unauthorized R10 000 debits and cited it as a mistake . Old mutual has no regard for my rights and finances including total disregard for the FIAS regulations and Rules .They are busy paying out policy's loans, funeral and making interest using my money *******ly . How can they want me to fill out documents for disinvestment to get my money over an ******* transaction! ******* debit orders (290K) , 200K received *********ly , The interest on this money is what i use to feed my kids since business is slow , I am now being deprived of my interest as they continue to benefit *******ly . LASTCALL AT 16;08