LS
Lesedi S
1 reviews | Active since Oct 2022
09 Jun 2025, 19:48
Old Mutual/*****sters
Old mutual will never beat the allegations of *****. My uncle went to old mutual after his debit order failed to go through. He went to the branch only to find out he has been declared deceased and someone put a claim to his insurance. The old mutual staff does not want to disclosure who claimed. If you are reading this, runaway as far possible from Old Mutual
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
09 Jun 2025, 19:53Good Day Lesedi S, we sincerely apologise for your uncle's distressing experience. Your feedback is very important to us, and we take such matters seriously. We would appreciate the opportunity to investigate and address your concerns properly.
One of our complaint assessors will reachout to you, so we can look into this situation and assist further.
Regards
Old Mutual Complaints Management
One of our complaint assessors will reachout to you, so we can look into this situation and assist further.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply09 Jun 2025, 19:53
Official
Good Day Lesedi S, we sincerely apologise for your uncle's distressing experience. Your feedback is very important to us, and we take such matters seriously. We would appreciate the opportunity to investigate and address your concerns properly.
One of our complaint assessors will reachout to you, so we can look into this situation and assist further.
Regards
Old Mutual Complaints Management
One of our complaint assessors will reachout to you, so we can look into this situation and assist further.
Regards
Old Mutual Complaints Management
Best regards,
LS
Lesedi S's updateReviewer Update
03 Jul 2025, 14:08Tell us why was the claim paid out but non of your employees are able to see who was the payment made to ? What is being hidden from us ? Why is there no proper feedback and progress on this case ?
LS
Lesedi S's update03 Jul 2025, 14:08
Reviewer Update
Tell us why was the claim paid out but non of your employees are able to see who was the payment made to ? What is being hidden from us ? Why is there no proper feedback and progress on this case ?
Old Mutual's replyOfficial
03 Jul 2025, 15:52Good day Lesedi, thank you for making contact. We can assure you that we are following up regarding this.
Best regards,
Old Mutual's reply03 Jul 2025, 15:52
Official
Good day Lesedi, thank you for making contact. We can assure you that we are following up regarding this.
Best regards,