Old Mutuals tricks with life annuity policy.

I have requested my broker to handle my life annuity policy with Old Mutual for me. It was a transfer from an Allan Gray living annuity. Allan Gray immediately started the process but Old Mutual failed to send the required documents to Allan Gray timeously and therefore wasted four and a half days. The rates of Old Mutuals life policy varies from week to week thus every seven days it is updated. A bit lika russian roulette, so I was desperate to get the policy finalized in the week that I got the latest quote. Old Mutual threw four and a half days away due to their lack of urgency which was no fault of mine. Now I will be penalised due to their slow response, or it might have been done on purpose. I desperately tried to get Old Mutual to respond to Allan Grays request for the signed documents for obvious reasons. After the fourth day passed I informed OldMutual and my broker that if the signed documents are not with Allan Gray by 14h00 of the fifth day, I would instruct Allan Gray to cancel the withdrawal instruction. They then did send the documents just in time but they have done everything within their means to retard the process with simple admin hickups which they did not make my broker aware of. Up to this time the policy is not complete. The new weekly rate will now pay me about R500 less for the remainder of my life than last weeks rate.. and Old Mutual is 100% responsible for this situation that I am now in. I have all the correspondence to prove all of the above and will be more than willing to forward it all to you. I am highly disappointed with my choice of Old Mutual at this stage. There is no two way communication as they do not answer their phones or respond on my mails to them. I will do everything within my means to expose this type of treatment and will not rest until I am treated fairly.