Old Mutual's terrible service

I decided to withdraw an investment. In order to do this (quickly) they told me to open an Old Mutual bank account. Under their advice, I did so as it would mean my money would clear within 5 days. 2 weeks later? Still no funds. 6 phone calls, 4 dropped calls, 55 minutes in hold, and a totally useless automated call center, and I am still no closer to getting my money. I used to work for them, but this is something I would bury my head in shame for. I am a very disappointed customer who will be closing my account with immediate effect as soon as I get to a branch(again) as you cannot get anything done via their call center!