Old Mutual’s Six-Year Failure: When Will They Fix Their Mistake?

In 2019, I visited Old Mutual’s Head Office to obtain the value of my policy, only to be informed that my payout had been incorrectly paid to someone else—an unacceptable mistake. I was assured that an escalation was submitted and that the matter would be resolved within five days. Fast forward six years, and despite numerous follow-ups and another escalation, I am still waiting for a resolution. Most recently, I was once again promised that my case would be resolved within five days, yet here I am, still without answers or action. I need this matter resolved immediately, yet Old Mutual continues to delay, ignore, and fail to take responsibility. Their lack of urgency and accountability is beyond frustrating. If this is how they treat loyal customers, I urge anyone considering their services to think twice—because when it matters most, they will let you down.