AC
Anton C
1 reviews | Active since Jan 2021
12 Jan 2021, 08:51
Old Mutuals service
I had a Fkexi policy with Old Mutual for more than 30yrs.It matured on 01/12/2020. I have still not received my money in my account and this after numerous enquiries. Was told this morning again that it will be escalated to the escalating department. It really cannot go on like this.
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Replies (2)
Old Mutual's replyOfficial
12 Jan 2021, 12:34Good day Anton
We received your review of 12 January 2021.
We are sorry to her about your service experience. We will investigate this matter and contact your to resolve.
Kind regards
Customer Complaints Management
We received your review of 12 January 2021.
We are sorry to her about your service experience. We will investigate this matter and contact your to resolve.
Kind regards
Customer Complaints Management
Best regards,
Old Mutual's reply12 Jan 2021, 12:34
Official
Good day Anton
We received your review of 12 January 2021.
We are sorry to her about your service experience. We will investigate this matter and contact your to resolve.
Kind regards
Customer Complaints Management
We received your review of 12 January 2021.
We are sorry to her about your service experience. We will investigate this matter and contact your to resolve.
Kind regards
Customer Complaints Management
Best regards,
Old Mutual's replyOfficial
16 Jan 2021, 12:59Good day Anton
We refer to you review of 12 January 2021 as well as my e-mail of 14 January 2021.
We have not received a reply. In order to investigate the matter, kindly provide us with the policy number or your identification number. You may update the information by privately update Hellopeter or e-mail the information to ***
with the reference OCM***1.
Kind regards
Customer complaints Management
We refer to you review of 12 January 2021 as well as my e-mail of 14 January 2021.
We have not received a reply. In order to investigate the matter, kindly provide us with the policy number or your identification number. You may update the information by privately update Hellopeter or e-mail the information to ***
with the reference OCM***1.
Kind regards
Customer complaints Management
Best regards,
Old Mutual's reply16 Jan 2021, 12:59
Official
Good day Anton
We refer to you review of 12 January 2021 as well as my e-mail of 14 January 2021.
We have not received a reply. In order to investigate the matter, kindly provide us with the policy number or your identification number. You may update the information by privately update Hellopeter or e-mail the information to ***
with the reference OCM***1.
Kind regards
Customer complaints Management
We refer to you review of 12 January 2021 as well as my e-mail of 14 January 2021.
We have not received a reply. In order to investigate the matter, kindly provide us with the policy number or your identification number. You may update the information by privately update Hellopeter or e-mail the information to ***
with the reference OCM***1.
Kind regards
Customer complaints Management
Best regards,