OLD MUTUAL'S REFUSAL TO REINSTATE MY POLICY

For almost a year, I have been struggling with reinstating my policy with OLD MUTUAL. Last year, around this time I was told I needed to pay "reactivation" or outstanding premiums for the policy to be reinstated, to which you debited my account immediately.

Ever since then, it has been a game of IGNORED emails, or being sent from pillar to dead end. Is it true that this is how you operate, that you do this until I give up or either I or my mother dies; either way, your tactics would make sure that you do not pay any claim.

Also, I understand that it is your strategy to drag this out for years, you ask me to pay a ridiculous amount to reinstate the policy, thus you also try to make sure that the policy is not reinstated if I fail to pay your tens of thousands, which has ACCUMULATED BECAUSE OF OLD MUTUAL's DOING.

So, I'm kindly asking that you attend to this matter and ensure that I have the cover I took with OLD MUTUAL. This has gone on for too long, and it needs to come to an end.