Old mutuals poor service

Old Mutual has poor service. Their lead times are too long and they don't value their clients. They fail on customer service. I've submitted a withdrawal request due to the poor service received and its taking almost a month to resolve. Whenever you call them, it takes a while fo actually through a consultant. When you do get through then the call gets cut. The consultants are also not equiped enough to handle queries and you end up spending almost an hour trying to resolve your simple query. The only whatsapp system is also not helpful and should be updated.