Old Mutual's pathetic service and incompetence.

I am a broker assistant, I submitted a serious illness claim for a client on 16/04. The claim was approved on the 3rd of May, since then I have had no success in getting Old Mutual to pay the client. ID and Banking details were sent and resent 3 times. The case has been escalated twice and still no payment. This is pathetic service and Old Mutual should be ashamed of there admin and incompetence.