Old Mutual's non existent service

I have been trying to get my Superfund payout for my monthly pension whithout succes now for or 3 months. I have been trying to obtain progress on my superfund payout since I retired at the end of January without success. I have now been without an income for the 3 months already and the money has still not been paid out. The telephone number that I was given ***just rings and no-one answers it. I even went to the branch office in Rustenburg and was not even allowed in the door and I was told they do not assist with head office matters I need to phone the aforementioned number. I then told them that no one answers the number and they just rep**** that they cannot assist. I have tried to sms my ID number to the 48954 number but this service does not work. Then I tried making use of the whatsapp service and received a reply that "we are unable to find your details on the system". How can none of the available platforms not be working and no one be able to assist for almost 3 months now, while I am sitting without any income. My broker has tried getting the relevant information with emails and have also been given the run around and now (today) he was told the documents is on someone's desk who needed to sign off on it, which was not done and she has left for the weekend so we will just have to wait again until Monday. The level of service from Old Mutual is socking and non existent. I will never make use of their services ever again.