Old Mutual's Non Excisting Customer Service

I had the pleasure of spending 13+ minutes on 20-08-2019 and 30+ minutes on 21-08-2019 listening to " please don't hang up, your call will be answered", which I am sure the consultants get the BRUNT of each unsatisfied client. This is not an Consultant Issue, they apologise profusely and try to be friendly, this is a Managerial Issue, of total lack of service, which will not be accepted by any customer or future customer, as our time is also important to us. I will make sure to take ANY business to another reliable financial institution Thanking you