OLD MUTUAL'S NEGLIGENCE CAUSES CLIENTS TO SUFFER

The Old Mutual Superfund operates a lot like a ****. My retirement claim was submitted in November LAST YEAR. Since then, I have followed up numerous times, and was told each time via SMS that the claim was being processed. Today, I spoke to an actual person, who informed me that the process has not even started, and that it was MY FAULT. She claimed that Old Mutual had tried to contact me via e-mail to inform me that I had to phone them to confirm the details on the documents that Old Mutual had received. This is obvious bull****. What kind of company sends you an e-mail to tell you to phone them? Regardless, she was LYING about the e-mail. I looked through all my inboxes and there was no such e-mail. After ending the first call out of frustration, I spoke to a new agent who claimed that there were outstanding documents. I told him the first agent had informed me all documents had been received, but that I had to verbally confirm the details. After this, he could not understand why the claim had not been started. According to him, I was supposed to have received my money in December already.

In short: STAY AWAY FROM OLD MUTUAL. You will make plans and commitments based on money that you might not even receive, and Old Mutual will answer with stupidity and incompetence