Old Mutual’s Handling of Identity ***** Complaint Is Extremely Disappointing

I am extremely disappointed with Old Mutual’s handling of an identity ***** matter. My identity was used *****ulently attempted to use for Old Mutual financial services or Account without my knowledge or consent. Despite reporting the matter, complying with all the requirements, and making several follow ups Old Mutual ignored my emails seeking progress on the matter, on the other hand the ***** flag has continued to affect me. On 30 July 2026, I submitted all the additional documents requested, including my ID, SAPS affidavit and specimen signatures. I am still waiting for the matter to be resolved and for confirmation that the necessary steps have been taken to correct the ***** listing. This is not a minor administrative issue. The outstanding ***** flag is delaying the processing of my home loan/bond application with the banks and is causing me serious financial inconvenience and prejudice. What is most frustrating is that I have fully cooperated with Old Mutual and provided everything requested, yet I continue to suffer the consequences of *****ulent activity that I did not commit. Old Mutual needs to take this matter seriously and urgently correct the records and provide written confirmation of the action taken. Very poor service and unacceptable delays in resolving an identity ***** matter that is directly affecting my financial affairs.