Old Mutual's employees ****!!

I am so angry and very disappointed at Old Mutual. I went to old mutual expecting to get great service, only to find that I'm being assisted by a **** in Old Mutual's uniform😥. There's a consultant named Tshepo working for Old Mutual at the Springs Mall Branch, that guy is a ***** I tell you. I went there to get my Bank card, he assisted me with getting my Bank card and credit report. As I left the branch, I wasn't aware that I had left my Identity Document behind. A week later, Tshepo called me and told me that I forgot my ID at the branch . I asked him to keep it safe at the branch, I'll fetch it when I have time cause I'm always very busy. A month ago, I went to Old Mutual, got there and asked Tshepo to give me my ID. He looked through his bag, couldn't find it. He went to look for it in a Lost and found box and still couldn't find my ID. He then came to me and whisper to me that "I'm sorry I think your ID is at my house 🤔, he then said please give me your number I'll go and look for it and give you a call. I waited for a week and still got not call from him. I had to use my airtime to run after him and beg him to give me feedback on my ID. He then decided to give me his personal cellphone number and tried to bribe me telling me that he'll compensate me. I told him that it's not about the money but my Identity Document he was careless with. Tshepo decided to block my calls, I can no longer get hold of him. I'm asking myself if Old Mutual doesn't teach their employees about POPI Act or treating customers fairly??? Like really what Nonsense is this??? I Need My ID Old Mutual please make a plan. I'm stuck, I can't renew my driver's license, I can't open another bank account, I'm literally stuck cause of your **** employee😑