Old Mutual's ********* & Dishonest dealings - Unprofessional, ********* & Distasteful

I have lodged 2 claims with Old Mutual. The first claim was lodged over 3 months ago. They keep requesting information that they clearly know does not exist. Because of the delays, I then lodged another claim on another policy that I have with them on 04 April 2020. I told them that I want to cash that policy because I have earned no returns instead I lost R12,000 over a period of 11 years. I also instructed them to cancel the debit order since I am cashing that policy and have lost money. They did not process. They are instead harassing me for the 2 d/o's I had to reverse (incurring bank costs) after they failed to process.

I still have not received the payouts on any of these policies. They seem to think they are doing me a big favour. It has been a struggle to reach them telephonically - one holds for over 30 minutes & when they answer they transfer you to another meaning that you are again at the end of the queue.

I have asked them why they choose to deal *********ly. I have also asked them why do they eagerly accuse that Peter Moyo of dishonesty when they themselves are dishonest and were cordial to Peter Moyo's dishonest dealing all along while he was CEO at that company.

I wish to warn South Africans to be aware of Old Mutual's ********* dealings. They eagerly collect your monies however when it comes to payout, they will want your non-existence Kuruman uncle's DNA. They are a dishonest organisation. Are we now supposed to drop corpses there before we are paid out by this company? I regret that I even have my life covers with them which means I am stuck with this dishonest lot.