OLD MUTUAL'S BLACK HOLE

To reach the call centre is impossible and I disconnect the call after an HOUR of holding although their message is "please do not hang up, your call will be attended to" but how long must one remain on the line? I left the fund in March 2020 already, my employer submitted the forms in May 2020 and to date, I have had no interaction from Old Mutual to process the claim. This is truly unacceptable service. I also logged a claim with their complaints division and STILL no response.