Old Mutual’s bad bad customer service ever

I just cannot believe Old Mutual In 2018 I called to update beneficiary details, they failed to do so In 2021 I emailed and requested again and they failed to do so Earlier this year in February 2025 I asked again for the beneficiary details to be updated it was not done In April I called into the contact centre and after being cut off more than three times I attempted to update the details on the website but was referred to an app I downloaded the app and updated and just wanted to get confirmation that the update with the correct beneficiary details since the App reflects different information even after I updated it I emailed the CEO and COO earlier this month (May 2025) to attempt to get some assistance, about two days after my email a Belinda Hunt said she would investigate and call me back she never did I emailed her a week later to follow up and to date Old Mutual has not contacted me one time to resolve or give feedback. I attempted to reach out to Shannon Vilakazi for help he gave my contact number to his colleague who sent me a WhatsApp that he will do an application for a loan that I never requested I also brought this to Belinda and the CEO attention but nothing was ever done I took your funeral policies with Old Mutual when I started working more than 15 years ago and I’ve never missed one payment It truly saddens me to know that when I die my family will struggle with this company because they just don’t care